Abstract
Service-Oriented Architecture (SOA) provides a framework for the design of business processes that manage shared capabilities. Shared capabilities can be engaged in multiple lines of business and achieve both economies of scale through consolidation and enterprise agility through the ability to configure new lines of business using existing capabilities. Capabilities are managed as service units that include the skills and resources to deliver well-defined services. In a transformed enterprise, service units engaged by each line of business become participants in a value chains that form the basis for optimization of operations and delivery of customer value.
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