Abstract
This article presents the results of an investigation carried out in the agency Zitácuaro for sale of energy, with the BPM ideology which strengthens the processes in an organization, becomes more transparent and manageable by all. In combination with software engineering, they are responsible for transforming, defining, executing and managing processes and tasks, providing solutions and improvements, these transformations based on added value, generating customer satisfaction, so if these transformations are strengthened, It will be influencing process improvements, emphasizing that it provides satisfactory quantitative results. Sales results have been of great impact in the eastern region of Michoacán.
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