Abstract
ABSTRACT In complex area transformations, strategic planning tends to include a collaborative approach that invites a wide range of stakeholders. But because the perspectives and interests are diverse, partly conflicting, and dynamic, a unifying plan of action will not emerge without good process design and proper facilitation for dialogue. Designers are increasingly considered as helpful for pursuing a shared vision of a complex challenge, as they are expected to unify across organizational and cultural boundaries. We interviewed 11 professionals who worked on the Rebuild by Design programme (restoring hurricane Sandy damage in and around New York) for more than five years. The interviews reveal how these designers supported reaching across boundaries as well as the conditions that are vital for designers to achieve their intended added value in a collaborative strategic planning process.
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