Abstract
New technologies primarily affect the lives of all people, their habits, needs, desires, but also significantly affect the demands placed on various business sectors. Discussions on the increasingly rapid development of technical-technological solutions that can be applied in the postal sector and logistics have a long history. New technologies in all areas bring a constant change in the relationship between companies and their customers, which significantly affect the quality of work and activities. In the years to come, it will be an increasing challenge for postal operators around the world, as well as for other companies, to achieve substantive communication and understanding of their customers through the application of innovative technologies. Understanding and learning about customer issues is key to offering them services that, with their precise targeting of stakeholders, quality, visibility, efficiency, and, perhaps most importantly, flexibility, will be able to meet needs that change so quickly over time. This will be possible with new technologies and innovative solutions. The paper presents a market research on the potential use of autonomous vehicles and drones in the postal sector in Bosnia and Herzegovina. The research is based on a survey questionnaire on the use of drones and autonomous vehicles in the postal sector in the segment of shipment delivery.
Highlights
The development of new technologies has contributed to the emergence of smart tools for overcoming numerous challenges in the postal sector
The following section describes innovative technologies, autonomous vehicles, and drones used in the phases of postal traffic technological processes, which are an integral part of market research
The technology of delivering shipments by autonomous vehicles and drones will very soon play an important role in the operations of both postal companies and companies dealing with the last-mile-delivery process
Summary
The development of new technologies has contributed to the emergence of smart tools for overcoming numerous challenges in the postal sector. With the development of the Internet of Things and the Internet of Postal Things, logistics, mail, and transport have become areas of application of comprehensive solutions for the management of goods at all times within complex delivery and transport networks [2]. Thanks to these technologies, innovative solutions are able to actively participate in processes, continuously monitor developments and inform about changes in all technological phases (transport conditions, adverse events, security threats, etc.). The following section describes innovative technologies, autonomous vehicles, and drones used in the phases of postal traffic technological processes, which are an integral part of market research.
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