Abstract
PurposeAdopting the technology acceptance model, this research examines the factors that determine intention to use online banking in Malaysia Borneo. Perceived ease of use and perceived usefulness factors are considered to be fundamental in determining the acceptance and use of various information technologies. However, these beliefs may not fully clarify behavioural intention towards newly emerging technologies, such as online banking.Design/methodology/approachThis study extends the model to include user computer experience and confidence.FindingsThe results indicate that perceived usefulness and perceived ease of use are strong determinants of behavioural intention to adopt online banking. There is also an indirect effect of computer self‐efficacy and prior general computing experience on behavioural intention through perceived usefulness and perceived ease of use.Research limitations/implicationsthe relatively small size of the sample somewhat limits generalizations.Practical implicationsUseful to banks and financial institutions planning further online sevices for their customers.Originality/valueExtends the understanding of the technology acceptance model.
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