Blockchain technology in supply chain management: an empirical study of the factors affecting user adoption/acceptance

Abstract

Blockchain overcomes numerous complicated problems related to confidentiality, integrity, availability of fast and secure distributed systems. Using data from a cross-sectoral survey of 449 industries, we investigate factors that hinder or facilitate blockchain adoption in supply chains. To capture the most vital aspects of blockchain adoption in supply chains, our conceptual model integrates the unified theory of acceptance and use of technology (UTAUT) model with the task-technology fit (TTF) and information system success (ISS) models, with trust-based information technology innovation adoption constructs. Using structural equation modelling, we find that the ISS, TTF, and UTAUT models positively influence the key factors affecting supply chain employees’ willingness to adopt blockchain. Our results show that the UTAUT’s social influence factor has no significant effect on the intention to adopt blockchain, while inter-organisational trust has a significant effect on the relationship between the UTAUT dimension and intention to adopt blockchain.