Blackbox between job crafting and job embeddedness of immigrant hotel employees: a serial mediation model

Hüseyin Arasli,Hasan Evrim Arici,Hüseyin Ilgen

doi:10.1080/1331677x.2019.1678500

Hüseyin Arasli, Hasan Evrim Arici + Show 1 more

Open Access

https://doi.org/10.1080/1331677x.2019.1678500

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Abstract

This study explores the influence of job crafting (JC) on migrant employees’ and its sensitivities on job embeddedness (JE) with the application of a serial mediation mechanism which takes into consideration the psychological capital and their work engagement as mediators. The data for this study was collected from immigrant employees in the hotel sector in North Cyprus. Both convenience and judgmental sampling techniques made up of 572 dyads were used. The findings of this study reveal that immigrant employees’ psychological capital and their work engagement has a mediating effect on the relationships between organizational crafting and the perceptions of employees’ job embeddedness. This study will serve as a substantial research evidence and tool for managers/owners in the hospitality industry for the purpose of retaining, engaging and embedding immigrant employees. The novelty of this study is the fact that it analyzes the work environment and conditions where organizational job crafting affects job embeddedness to determine the perceptions of immigrant employees using a serial mediation model.

Highlights

Economic and political crises, information technology development, changing customers’ needs, expectations and intensive competition have forced hospitality organizations’ leaders to reexamine their strategic resources and their roles and functions in order to achieve organizational goals and objectives
Analyses demonstrated that the hypothesized model yielded an acceptable fit to the data (v2 1⁄4 2524.03; df 1⁄4 975; p < .01; comparative fit index (CFI) 1⁄4 .94; goodness-of-fit index (GFI) 1⁄4 .84; TuckerLewis index (TLI) 1⁄4 .95; root-mean-square error of approximation (RMSEA) 1⁄4 .058; and standardized root-mean-square residual (SRMR) 1⁄4 .044), which recommended that these variables should be conceived as distinct constructs
Based on the JD-R theory and COR theory, the purpose of this study was to investigate the effect of job crafting on immigrant hotel employees’ job embeddedness through a serial mediation mechanism that employed the employees’ Psychological Capital (PsyCap) and their work engagement as mediators

Summary

Introduction

Economic and political crises, information technology development, changing customers’ needs, expectations and intensive competition have forced hospitality organizations’ leaders to reexamine their strategic resources and their roles and functions in order to achieve organizational goals and objectives. The cost of turnover is high when subject to retention, selection, orientation, training, and replacement of new employees, which costs about half or a little over half percent of a full-time staff member’s annual salary in the industry (Mitchell, Holtom, Lee, Sablynski, & Erez, 2001). There are positive attitudes behind their influx such as, finding a new job, a different culture, getting a better education, language skills, career opportunities and so forth Like their local full-time counterparts, some immigrant employees were appointed by their employers because they are willing to work for low wages (Dench, Hurstfield, Hill, & Ackroyd, 2006; Wills et al, 2009), and because they are perceived as having different attitudes, and other talents (Anderson, 2007). The vital factor was due to their boundary spanning roles, face-to-face and voice-to-voice relationships with guest who play a pivotal role in services delivery and products, as well as, service complaints and recovery to guests (Hartline & Ferrell, 1996; Gil, Berenguer, & Cervera, 2008; Arasli, Bahman Teimouri, Kilic, & Aghaei, 2017)

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