Abstract
ABSTRACTOur study examines how and why Ghana's first attempt to use biometric technology for voter identification and verification in its 2012 general elections failed. We employ activity theory as the analytical lens and interpretive case study as the methodology. Our findings show that the effectiveness of biometric technology to provide reliable identification does not depend solely on its technical qualities but also on real-time connectivity between registration centres and an electronic national register. Furthermore, the electoral officials need to be trained intensively to operate the machines and given guidance on how to handle situations when breakdowns occur. While biometric technology does introduce powerful capabilities, it is just one piece of a complex human activity system.
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