Abstract
Efficient banking solutions are an integral part of the business integration of South African and Nigerian economies as the two largest economies in the continent. Security, effectiveness, and integration of banking systems are critical to the sustainable development of the African continent. Therefore, an empirical analysis of the production of research on banking services and systems was conducted. The aim of the study was to examine the robustness of the research findings on banking systems in terms of their importance for the economic sustainability of the continent in the era of the fourth industrial revolution. The study adopted a bibliometric analysis using software clusters to visualize the results. Due to higher visibility of outputs and likely citations, the results showed that the key terms from Google Scholar are ranked higher than outputs from Scopus. Main research interests were related to internet banking (f = 70), e-payment systems (f = 57), telephone banking (f = 56), automated teller machines (f = 54), and mobile banking (f = 40). The results also showed a very low research interest in the technical aspect of online banking services such as security (f = 19, TLS = 40), authentication (f = 17, TLS =33), network security (f =13, TLS = 33), computer crime (f = 16, TLS = 42), and online banking (f = 11, TLS =32). The study found there were insufficient outputs in the area of the fourth industrial revolution (4IR) and banking services in Africa. Future research trends should examine the impact of the 4IR and big data on the banking system, regional economic integration, and sustainable growth in the continent.
Highlights
A recent study indicated that only 20% The study used a bibliometric analysis as a useof Nigerian households had access to networked ful quantitative tool to map the trend of knowlinformation technology
The study presented main research areas, most relevant key terms, and their total link strength (TLS), the direction of knowledge production in banking services in Nigeria and South Africa, and technologies related to the analysis of banking systems
The study summarized outputs on banking services, top 10 high-impact journals, where these outputs were published, major countries collaborating with scholars from the continent to publish on banking systems, and trends in banking research, by summarizing past and present and using visualization networks to provide possible gaps
Summary
Banking systems play a key role in facilitating sustainable growth and regional integration In this era of integrated Information Technology (IT), the networked environment is characterized by cloud computing, the Internet of Things, and big data technology. There is a lack of research on the agile banking system architecture, and insufficient literature on the plethora of challenges around banking systems in the continent, especially in Nigeria and South Africa. The weak interfaces of internet applications and mobile apps show that the service functions and business requirements of the mobile and internet banking infrastructure are not robust enough to respond to user needs. Studies in this domain have failed to highlight these challenges
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
