Bibliometric Analysis of Graduate Dissertations Written Based on Quality Function Deployment (QFD) Method: An Overview of Health Management Profile

Abstract

Innovative and distinctive ways of doing business have emerged in countless sectors from past to present. Organizations serving in the health sector have also aimed to continue their service offerings in the best way by keeping up with innovations and differences. For this purpose, Quality Function Deployment (QFD) emerges as a method used for health institutions. Postgraduate thesis studies carried out with the Quality Function Deployment (QFD) method in Turkey, which were published between the years 1995-2020 in YÖK's Thesis search engine (Yöktez), were included in the research. Bibliometric analysis technique was used in this study and in order to analyze the postgraduate theses produced in the field of search was made with the in Turkish and English on these keywords “Kalite Fonksiyon Göçerimi”, “Kalite Fonksiyon Yayılımı”, “Kalite Evi”, “Kalite Yayılımı”, “Kalite Göçerimi”, “Kalite İşlev Yayılımı”, “Kalite Fonksiyon Açınımı”, “Quality Function Deployment”, “House of Quality” ve “Quality Function Evolution” in YÖK's Thesis search engine (Yöktez). Subsequently, 154 theses were reached and evaluated within the framework of bibliometric features. It is aimed to present a bibliometric analysis of Quality Function Deployment (QFD) studies for researchers and to reveal unstudied issues or shallower points on the subject.