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Abstract
The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses. The main expectation for a learner could mean obtaining a skill certification leading to a better paying job or a successful attempt at securing a place in a reputed university which uses tough entrance examinations in the admission process. This study based on an ‘Action Research’ conducted on two commercial e-learning providers belonging to the non-formal education domain in India and conducted over a period of 3 years concludes that organizational flexibility plays a very important role on the strategic performance indicators of commercial e-learning providers.
Published Version
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