Beyond Explicit Acknowledgment: Brain Response Evidence of Human Skepticism towards Robotic Emotions

Abstract

Using the N400 component of event-related brain potentials, a neurophysiological marker associated with processing incongruity, we examined brain responses to sentences spoken by a robot that had no arms or legs. Statements concerning physically impossible actions (e.g., knitting) elicit significant N400 responses, reflecting that participants perceived these statements as incongruent with the robot’s physical condition. However, this effect was attenuated for participants who indicated that the robot could have hidden limbs, indicating that expectations modify the way an agent’s utterances are interpreted. When it came to statements relating to emotional capabilities a distinct pattern was found. Although participants acknowledged that the robot could have emotions, there were significant N400 responses to statements about the robot’s emotional experiences (e.g., feeling happy). This effect was not modified by participants’ beliefs, suggesting a cognitive challenge of accepting robots as capable of experiencing emotions. Our findings thus point to a boundary in human acceptance of artificial social agents: while physical attributes may be negotiable based on expectations, emotional expressions are more difficult to establish as credible. By elucidating the cognitive mechanisms at play, our study informs the design of social robots that are capable of more effective communication to better support social connectivity and human well-being.