Abstract
G2000's HR Execution Excellence was one of the innovative projects to receive the International Society for Performance Improvement (ISPI) Award of Excellence 2016. It is a continuous-improvement project that applies holistic human performance improvement using an ISPI human performance technology model (ISPI, 2012) to streamline the front-end and back-end processes of a retail attendance system (RAS). Thus, it improved one of G2000's strategic capabilities: regulatory and social practices. During the process of developing the strategic capabilities and assembling the right combination of processes, knowledge, skills, and organizational fabric, working group and its system of play become critical. The question is how to reshape the work environment to sustain high performance from the strategic change. One way to position a change agent for success is by managing holistic requirements and intensely promoting and developing the bridge to the future.
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