Abstract

This essay seeks to identify relevant issues regarding the relationship between organizational change strategies aimed at improving the delivery of public services to low income clientale in human service agencies. * *A human service is defined as a form of assistance given to a client by a public agency; such assistance i s ameliorative in nature and is intended to provide for a social welfare need that cannot otherwise be met.$ef: The strategies discussed in this essay are: organizational development (OD), transorganizational development, reorganization and decentralization. The discussion is mainly theoretical, derived only in part from the literature and from actual experiences. The focus i s on detemining (logically, not empirically) the consequences of applying different types of organization change strategies as means for improving the delivery of human services. A major assumption i s that each of the strategies would incur somewhat different costs and produce different benefits with varying opera...

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