Better Compliance Management Using Service Oriented Approach for Non-profit Organizations

Abstract

In this article, we present our experience on exploiting service oriented approach and methodology to deliver better IT support system so that the goal of IT development is in line with the strategy goal and objectives of the organization. The non-profit organization in our discussion provides various services to disabilities. The funding of the organization is given mostly by the government such as Medicaid. Complying with government laws and regulations when providing quality services and when reimbursing cost is crucial to the survival and success of the organization. Our project is to have an IT support system that embeds various requirements into business processes so that compliance management is dealt with in a systematic way rather than by manual process. We believe our unique experience could be valuable by many similar organizations around the nation. The service oriented approach guides us from a unique service angle to visualize and analyze main business processes of the organization. We are able to identify compliance requirements and risks and vulnerabilities that affect the bottom-line of the organization. By adopting services oriented architecture (SOA) methodologies in the IT support system, we not only loosen the tightly coupled the existing business applications for better management and for services reuse in any new business processes, but also shift government laws and regulations into the IT system for systematic compliance management.