Best practice in spoken language dialogue systems engineering:

Abstract

This special issue brings together representative views on what has come to be known as in the development and evaluation of spoken language dialogue systems (SLDSs). The issue was initiated in the context of the European Esprit project DISC, which ran from June 1997 till February 2000. DISC's main goal was to identify current practice in both the development and the evaluation of SLDSs, in order to arrive at a useful definition and description of best practice. The project has resulted in a collection of guidelines which are intended for different target groups, in particular developers, deployers and customers. The last few years the interest in SLDSs has increased enormously. At present there is a large number of systems available, many of them for commercial use. Their number is growing rapidly, and so are the variety of their functionalities and the diversity of their application domains. The tasks that advanced systems are able to perform are often more complex, less stereotypical, and are often carried out in the context of several interconnected domains of application. With these advances have come higher expectations of the naturalness and intelligence with which SLDSs fulfill their assignments, and as a consequence the interest in such systems has even grown more, both within academic and commercial circles. As far as natural human- system interaction is concerned, one significant change in SLDS design concerns the interaction between natural language understanding and dialogue management. Here we see a clear tendency towards models that incorporate a substantial amount of discourse semantics and make use of some conception of context-change. This allows for more natural interactions between the system and its human users, due on the one hand to the system's improved ability to compute the intended meaning of the user's input and on the other to the increased sophistication of the strategies it uses for planning its own responses. Such improved capacities are crucial when the system is to leave more of the initiative to the user, instead of keeping the dialogue on a narrowly circumscribed path of largely predictable exchanges. Further, there is a tendency to combine spoken language human-system interaction with other modalities of information exchange and representation (e.g., images and gestures), asking for both modality-specific and modality-integrating syntactic and semantic processing capabilities. All these developments have led to a situation in which there is a great need, shared by developers, deployers and customers alike, for effective guidelines, which will enable them to make accurate and successful design and implementation decisions, in accordance with broad consensus of what must be best practice in this particular engineering domain.