Benefits of Quality Assurance and Control in Construction Industry

Abstract

Quality assurance and control has been established by researchers to provide guidance for establishing an appropriate quality management procedure, in order to lower cost, increase productivity and customer's satisfaction, as well as market share in construction. This can assist construction industry to achieve successfully, their objectives, and ensure that all phases of construction projects consistently meet client's requirements. Basically, the objective of the study is to assess the level of quality assurance and control in construction through compliance evaluation and assessing the benefits and factors of implementing quality assurance and control on construction projects in Abuja and Environs. The research methodology adopted was an in-depth literature review and questionnaire administration while the data collected were subjected to descriptive statistical analysis through the application of percentage, frequency, mean and score. The findings have shown that construction firm’s adherence and compliance to International Standard Organisation series is low. The benefits of adopting Quality assurance and control are to improve site management, enhance reputation for good design and proper effective planning. It also highlighted factors affecting quality assurance and control implementation to be incompatible tendering procedure, design complexity, poor performance of quality and low tendency for team work. Finally, the measures for improving quality standard are enforcement of quality standard by agency of government and regulatory bodies and provision of training service on quality assurance. The study also recommends that all stakeholders need to understand the importance of quality assurance and control standards and also inculcate them throughout the design productive phase of their projects.