Abstract
Information and communications technology (ICT) companies have realised how acknowledging the needs of both internal and external customers is a necessity for successful requirements engineering. Design for X (DfX) is a potential management approach for coordinating & communicating requirements emerging from both internal functions and external supply chain partners. This article studies the potential of DfX for improved requirements engineering. Qualitative interviews are utilised to analyse how different organisations implement the concept, including designers’ actual work, methods & tools, and organisational aspects. The results include viewing DfX as means to achieve relevant competitive goals, and describing how different companies organise these activities, together with their benefits for modern ICT companies. This study highlights how the DfX concept can be used to manage, prioritise and to better communicate
Highlights
The information and communications technology (ICT) sector is going through an ongoing transformation in its product development (PD), while facing increasing product complexity, and fragmentation of customer segments
The benchmark company makes continuous efforts to rationalise its internal processes to achieve the optimum with regards to desired competitive goals
Design for X (DfX) is used as a communication tool to achieve functional integration, and is a tangible way to manage requirements throughout product development, starting from the early stages
Summary
The information and communications technology (ICT) sector is going through an ongoing transformation in its product development (PD), while facing increasing product complexity, and fragmentation of customer segments. There has been an inclination to relocate production, while new government supported Asian competition has emerged This type of changes, combined with severe price erosion and demands for shortening product development times, require special attention on assuring quality and relevant competitive goals, such as delivery capability, cost, flexibility and others. Design for X (DfX) is a structured means to systematically address the early product development, functional integration, and enable capability creation [12,13,14]. Different aspects internal to companies have been addressed by utilising the DfX methodology, including different disciplines, such as assembly and manufacturing in general. The study includes a successful ICT company utilising DfX as a management approach and several smaller actors. The second research question is addressed through a qualitative interview study
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