Abstract
This paper reports different aspects of telecommunications development that need to be addressed when performing cross country performance assessments. The paper proposes an integrated approach in terms of theoretical background and analytical tools for benchmarking. The proposed three-dimensional benchmarking model, called ISER, consists of the assessment of ‘Information Society, sector Efficiency and Regulatory’ framework. The model is also composed of two commonly used analytical tools in the benchmarking telecommunications sector: 1) Composite Indicators (CIs) and 2) Data Envelopment Analyses (DEA). An empirical example is given for 20 developing (transition) countries in 2002 and 2007. The results are discussed in terms of policy making. Key words: Benchmarking, three-dimensional approach (ISER), telecommunications, policy making.
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