Abstract
Quality management is integral to business development; and literature indicates that technology advancement and customer expectations strongly influence quality. Current authors in the field suggest that quality management approaches are outdated. Desktop benchmarking was employed to identify the constructs that assess quality management maturity, and systematic literature review was applied to analyze publications between 2007 and 2018. Customer satisfaction, process management, strategic alignment, measurement and controls, continuous improvement, partnerships, information management, corporate culture and cost of quality are significant concepts in the assessment of quality management maturity. Innovation, flexibility, factual approach to decision making, and organisational learning are starting to gain momentum in ascertaining the maturity of quality management in firms. The research contributes to identifying the constructs that are currently employed to determine the maturity of a firm‘s quality management.
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