Benchmarking en la identificación de pacientes: una oportunidad para aprender

Abstract

ObjectiveTo perform a benchmarking on the safe identification of hospital patients involved in “Club de las tres C” (Calidez, Calidad y Cuidados) in order to prepare a common procedure for this process. Material and methodsA descriptive study was conducted on the patient identification process in palliative care and stroke units in 5medium-stay hospitals. The following steps were carried out: Data collection from each hospital; organisation and data analysis, and preparation of a common procedure for this process. ResultsThe data obtained for the safe identification of all stroke patients were: hospital 1 (93%), hospital 2 (93.1%), hospital 3 (100%), and hospital 5 (93.4%), and for the palliative care process: hospital 1 (93%), hospital 2 (92.3%), hospital 3 (92%), hospital 4 (98.3%), and hospital 5 (85.2%). ConclusionsThe aim of the study has been accomplished successfully. Benchmarking activities have been developed and knowledge on the patient identification process has been shared. All hospitals had good results. The hospital 3 was best in the ictus identification process.The benchmarking identification is difficult, but, a useful common procedure that collects the best practices has been identified among the 5 hospitals.