Abstract
In order to determine the most suited best practice processes to be implemented, a benchmarked company must conduct an accurate analysis of the gaps between best-practice processes and its own processes in order to redesign business processes successfully. This study applies benchmarking to BPR and meanwhile integrates semantic similarities and trend model concepts to develop a benchmarking-oriented process reengineering (BOPR) approach that will enable a project team to determine the best-practice company process most suited to benchmarked company needs. In BOPR approach, the concepts of semantic similarities analysis was applied to find the semantic-related objects between best-practice processes and benchmarking process; and the trend model methodology was applied to evaluate the degree of communication ease for best-practice processes once such are implemented in the benchmarked company. Finally, a procurement process case study from best-practice companies was analyzed to validate the feasibility of the developed BOPR method. In the case study, the BOPR method was implemented for the benchmarked company to assist the project team to determine the best choice paradigm for their benchmarking project.
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