“Being homeless can burn you out”: a qualitative study of individuals’ experience of administrative burden when accessing homeless services

Abstract

ABSTRACT Despite significant efforts to address the homelessness in the United States, on any given night more than 500,000 individuals lack shelter/place to call home. This persistent and high rate of homelessness can be attributed to the shortage of affordable housing options, the eviction crisis, and unmet need for rental assistance. Administrative burdens tied to homeless services may also create barriers to housing for individuals experiencing homelessness, and to date have been under-explored in the literature. Our study explores administrative burden by examining 28 individuals’ experiences navigating homeless services in New Haven, Connecticut. Our analysis describes the learning, compliance and psychological costs individuals face. Our findings suggest that administrative burdens may lead to underutilization of services and prolonged homelessness. Further, they may promote new forms of inequities. We conclude with recommendations to reduce administrative burden and increase investments in homeless services and housing resources nationwide.