Abstract

Human factor plays an important role in impacting the operating system and the way in which the processes are being performed. Research in operations management (OM) has of-late shown importance in human decision-making and its relationships with OM theory along with its practices. The significance of behavioural operations management (BOM) could be well understood only if the researchers realize that almost all contexts studied within OM contain people. A rising amount of research studies in OM have investigated the behavioural underpinnings of operations and supply chain management. This chapter highlights the significance of role played by humans in operational outcomes. It also indicates the consequences of including behavioural factors into various other operational techniques. Economic models assume people behave rationally in their choices and preferences. However, the decisions that they make are influenced by their emotions, feelings, social preferences, cultural influences and so on. This chapter gives a brief review of behavioural operations management field that is enriched by adopting various behavioural principles. It also discusses about various research methodologies that are used in the field of behavioural operations management. Further, a general discussion and blueprint for future research predicting the trends in future research is also given. The objective of this chapter is not providing an extensive review to all the fields that are related to behavioural operations, instead highlight on the recent research in this field that can used by the OM scholars.

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