Behavioral approach to quality: An empirical study in Slovak SMEs

Ján Závadský,Anna Šatanová,Mariana Sedliačiková,Denisa Malá,Dana Benčiková,Pantea Foroudi

doi:10.1080/23311975.2020.1794678

Abstract

The outcome of our research is a proposal that will suggest development of the individual components of employee profile, with respect to supporting the behavioral component of employee profile by ...

Highlights

A behavioral approach to quality searches into the question how managers should act in order to motivate employees, enhance their high-level of performance, and to fully engage with them toward achieving the objectives of an enterprise (Levinthal, 2018)
Based on the researches reported by various authors (Miller et al, 2017; Srinivasan & Kurey, 2014; Tsao et al, 2015) who focused on building quality culture, we found out that for an enterprise building the culture of quality while targeting the behavioral approach to quality, it is essential to focus on creating such environment that will enable new approaches to management and effective communication, while supporting the fundamental view and belief, change, and development of people engagement
The research part of the questionnaire was com posed of 36 statements related to the operation of the enterprise, which aimed at describing the individual components of an employee profile of Slovak SMEs in the field of quality management (12 statements for each component), while the statements were not ranked according to the individual components

Summary

Introduction

A behavioral approach to quality searches into the question how managers should act in order to motivate employees, enhance their high-level of performance, and to fully engage with them toward achieving the objectives of an enterprise (Levinthal, 2018). This approach to quality is a look at employees from a human point of view. The contribution is seen in creating such quality culture that motivates employees to accepting responsibility, taking over the initiative, and improving and actively supporting development of values, which results in increasing effectiveness of enterprises

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Methods

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Conclusion