Behavior Types: A Case Study in a Company in the Infrastructure Sector in the City of Araguaína-TO

Abstract

Objective: Its general objective is to analyze the behavioral types detected in employees of a construction company located in Araguaína-TO and how they can affect the quality of the services provided. Theoretical reference: A literature review was carried out from the perspective of evaluation performed through the DISC theory. In total there are four types: dominant, influential, stable and conforming. The main authors studied are: Idalberto Chiavenato; William Moulton Marston, DISC theory writer; in addition to Paulo Vieira and Deibson Silva, demonstrating the application of the DISC theory in an contemporary language. Methods: It was a case study, being an exploratory research in relation to the objectives, with tabulation of data through a table and graph, and having been configured as a qualitative research regarding the approach to the problem. Results and conclusions: Through behavioral assessment, with the DISC tool, assessing the predominant behavioral type on the part of each employee. Of the total number of employees who took part in the survey, it was found, through the online test, that 40% are influential, 20% stable, 40% dominant and 0% compliant. Implications of research: The research reveals that there was clarification regarding the ideal way to perform the analysis of behavioral types, which should be performed using the DISC tool. Originality/value: The study demonstrates that it is possible to identify behavioral trends in advance, which can be: conforming, stable, influential or dominant. For the time being, it is possible to identify aptitudes or inaptitudes for certain functions, strengths and transitions, enhancing the already existing qualities and focusing on the requirements that need to be met precisely.