Abstract
Abstract Populations have changed their habits and consumption as a result of COVID-19. In the case of Mexico City, this situation has possibly led households to purchase more products such as bottled water and to consume the same amount or less tap water. This behavior was confirmed by analyzing tap water consumption data before and during the arrival of COVID-19 using Pearson chi-square, and by conducting a survey of bottled and tap water consumption and analyzing that data with a bivariate econometric model. It was found to be related to the perception of poor-quality service. Consequently, tap water consumption will not always increase when health emergencies such as COVID-19 occur, but rather, this will depend on other environmental variables. Therefore, public water policies should be aimed at offering and ensuring a continuous supply of good quality water, as well as providing clear and objective information to prevent this type of behavior
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