Abstract
How and why do platform workers “quit”? Using data from more than 330 ride-hail drivers, I find that platform companies downplay the costs of working a ‘gig’, such as asset depreciation and vehicle maintenance, resulting in workers underestimating the true cost of working a “gig.” Once workers realize these costs, some exit, yet others have come to rely on gig income to meet their economic needs. In response, I find these workers begin their own “pirate” (illegal) taxi operations to decrease their reliance on platform companies. This article develops both a new category of conflict and response for marketized employment relationships.
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