Abstract
This article deals with Bayesian inference and prediction for M/ G/1 queueing systems. The general service time density is approximated with a class of Erlang mixtures which are phase-type distributions. Given this phase-type approximation, an explicit evaluation of measures such as the stationary queue size, waiting time and busy period distributions can be obtained. Given arrival and service data, a Bayesian procedure based on reversible jump Markov Chain Monte Carlo methods is proposed to estimate system parameters and predictive distributions.
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