Basic Support System

Abstract

The purpose of this BASIC SUPPORT SYSTEM is to make a platform that helps in settling the issues related to an organization’s function or infrastructure and report it to the admin. The admin notifies the respective department, resolves the issue and marks it as solved. This process makes it efficient for the organization to look out for issues and fix them effectively. The Basic Support System is developed to eliminate the existing method of using word of mouth or e-mails used to resolve the issues. BSS is not only used as a user centric platform, it also provides a perfect platform to the administrator who can resolve the issues. Basic Support System can include complaints on the electrical, infrastructure, Bus and other issues in an educational organization.BSA lets youprioritize, assign, track, report and audit your ‘issues’ , from software bugs and help desk tickets to actual issues in your organization. More than just an issue tracker, BSA is an extensible platform that you can customize to match your organization processes. BSA improves productivity by cutting down on time wasted on tracking issues and coordination. BSA improves quality by ensuring all tasks are recorded down with all the details and followed up till completion.