Abstract
Background: The present research paper considers the use of knowledge management (KM) to enhance Information Technology training outcomes based on markets requirements, with particular focus on Gulf region. Method: Two key research questions would be answered in the paper, they are: what are the findings of the previous studies on role of knowledge management in supporting successful training outcomes, especially in Gulf region? What model, based on knowledge management concepts, can be used to enhance Information Technology training outcomes particularly in the Gulf region? Findings: To draw conclusions, a critical analysis was performed through comparing and contrasting the findings from observations of previous research and the scarce secondary data contained within the scientific sources. To ensure that KM is distributed in the Gulf countries rather than being centralized in certain organizations, a distributed model of knowledge management is proposed. This is based on a realization that different kinds of knowledge bear different KM implications. Improvements/Applications: The model encompasses best practices for knowledge creation, for knowledge sharing and for knowledge retrieval, which most of the reviewed studies identified as being important for enhancing Information Technology training outcomes in the Gulf region. Keywords: Knowledge management; Model; Information Technology; Training outcome; Gulf region
Highlights
Over the last two decades, the concept of knowledge management has gained increased attention and visibility
Findings from the study by[14] were that knowledge management (KM) is a significant driver for the organization’s competitive advantage and effectiveness in the Gulf country of United Arab Emirates (UAE), especially its public sector, and it is an effective approach at addressing some of the problems linked to continuously changing Information Technology (IT) technology, which makes some of the earlier IT processes seem obsolete
To ensure that KM is distributed in the Gulf countries rather than being centralized in certain organizations, a distributed model of knowledge management is proposed
Summary
Over the last two decades, the concept of knowledge management has gained increased attention and visibility. The present research paper considers the use of knowledge management (KM) to enhance Information Technology training outcomes based on markets requirements, with particular focus on Gulf region. Method: Two key research questions would be answered in the paper, they are: what are the findings of the previous studies on role of knowledge management in supporting successful training outcomes, especially in Gulf region? What model, based on knowledge management concepts, can be used to enhance Information Technology training outcomes in the Gulf region? To ensure that KM is distributed in the Gulf countries rather than being centralized in certain organizations, a distributed model of knowledge management is proposed. This is based on a realization that different kinds of knowledge bear different KM implications.
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