Barriers and Facilitators to Promoting Oral Health Literacy and Patient Communication among Dental Providers in California.

Winston Tseng,Susan L Ivey,Miku Sodhi,Francisco Ramos-Gomez,Alice M Horowitz,Kristin S Hoeft,Karen Sokal-Gutierrez,Linda Neuhauser,Elizabeth Pleasants,Jessica Liu,Jayanth Kumar

doi:10.3390/ijerph18010216

Abstract

Studies demonstrate that dental providers value effective provider-patient communication but use few recommended communication techniques. This study explored perspectives of California dental providers and oral health literacy experts in the United States on use of communication techniques. We conducted a qualitative key informant interview study with 50 participants between November 2019 and March 2020, including 44 dental providers (dentists, hygienists, and assistants) in public or private practice in California and 6 oral health literacy (OHL) experts. We undertook thematic analysis of interview transcripts and descriptive statistics about interviewees from pre-surveys. Dental providers reported frequently speaking slowly, and using simple language and models/radiographs to communicate with patients, while infrequently using interpretation/translation, illustrations, teach-back, or motivational interviewing. Providers reported using only 6 of the 18 American Medical Association’s (AMA) recommended communication techniques and only 3 of the 7 AMA’s basic communication techniques. A majority of providers indicated using one of five oral health assessment and educational strategies. Key barriers to effective communication included limited time, financial incentives promoting treatment over prevention, lack of OHL training, limited plain-language patient education materials, and patients with low OHL knowledge. Dental organizations should prioritize supporting dental providers in effective patient communication practices. Standardizing OHL continuing education, creating an evidence-based OHL toolkit for dental teams, ensuring accessible interpretation/translation services, and incentivizing dental providers to deliver education could improve oral health literacy and outcomes.

Highlights

In the United States (US) and globally, poor oral health is a major, but preventable public health problem [1,2,3]
We examined five oral health assessment and educational strategies in the telephone interview that we identified from our scoping review and environmental scan
Two decades of oral health literacy (OHL) research suggest that gaps in people’s understanding of oral health and providers’ low use of recommended communication techniques with patients are important factors contributing to poor oral health in the US and globally

Summary

Introduction

In the United States (US) and globally, poor oral health is a major, but preventable public health problem [1,2,3]. Disparities and inequities in oral diseases are a serious social justice concern, as low-income and marginalized groups are disproportionately impacted by poor oral health [2,3,4,5,6,7,8]. In addition to a lack of access to care, oral health literacy (OHL) is a major factor in these disparities. Research over the past two decades has identified low OHL as a.

Results

Discussion

Conclusion