BANKING 4.0: “THE INFLUENCE OF ARTIFICIAL INTELLIGENCE ON THE BANKING INDUSTRY & HOW AI IS CHANGING THE FACE OF MODERN DAY BANKS”

Abstract

Artificial intelligence (AI), from time to time called machine intelligence is simulation of human intelligence in machines. It is the intellect exhibited by machines, in contrast to the natural knowledge demonstrated by humans. From Siri to self-driving cars, AI is progressing at a rapid pace. Artificial intelligence consists of generally two fundamental ideas. First it involves studying human brains like how their thought process works and secondly it helps representing those processes through machine learning. Artificial Intelligence in finance is more than about chat bots. Artificial Intelligence has taken over numerous sectors including banking industry. The principal thought behind this investigation was to comprehend the impact of AI on present day banking. This research mainly focuses on the concept of AI in the field of banking, how it has brought revolutionary changes in banking and its impact on human manpower. As we are aware that humans tend to commit errors, but the world is evolving so does the innovations, there is lack of skilled talents required to handle the automation. Several routine and manual tasks which were earlier performed by the humans are now being replaced by the automated machines with advance technology. Given that the business is experiencing noteworthy change at a quick pace, this research is a preview of the current applications of AI in the banking industry and how it is changing the face of banking in India.