Bankacılıkta Nakit Yönetimi Ürün ve Hizmetlerinde : Müşteri Deneyimi Anket Çalışması, Katılım Bankacılığı Örneği = A Survey Study on Customer Experience in Banking Cash Management Products and Participation Banking Example

Abstract

Banking as a safe bridge of risk management balances relation between deposit and loan. In the growing trend of interest-free banking Turkey practice, Participation Banking is working to fix the expectations of customers with reasonable solutions. For corporate customers with comprehensive cash management expectations, producing appropriate and fast solutions are important for a positive and sustainable customer experience. Cash Management covers collection of trade receivables and short -term debt payments. In this study, in the light of the financial ratios of participation banking within the banking industry, a participation bank customers' experiences and expectations in cash management products and services were evaluated with the survey methodology and its importance were also examined.