Balancing the detrimental effects of office noise annoyance and distraction on work performance

Abstract

Broadband, steady-state background noise can improve open office conditions by facilitating speech privacy and reducing distraction caused by intermittent, occupancy-generated noise. The background noise is typically generated by HVAC systems, though can be added with loudspeakers to boost speech masking. However, too high background noise levels can cause annoyance, fatigue, and other noise-related symptoms. It is yet unclear whether noise annoyance or distraction impairs work performance more. This study investigated the trade-off between noise annoyance and distraction, as well as their effects on acoustic dissatisfaction and performance. Subjects performed cognitive tasks while exposed to simulated office acoustic environments reproduced using higher-order Ambisonics. At fixed time intervals, the subjects could change the acoustic environment by adjusting either the background or intermittent noise levels. Lowering background noise caused the intermittent noise to rise, and vice versa. By the end of testing, it was expected that each subject equalized their dissatisfactions of the two noise types. Annoyance and distraction were assessed with a survey at each time interval. Physiological measures, including heart rate variability and skin conductance, were collected to correlate arousal/stress levels with each acoustic environment. The results of the study may provide context to effectively utilize background noise in open-plan offices.