Abstract
Purpose – To set out the discussions surrounding the development of retail planning policy in the UK over a 20 year period, and the consequences for shoppers, retailers and developers.Design/methodology/approach – Examines the role of government, retailers and other stakeholders – including the Oxford Retail Group – in the development of planning policy guidelines, from the point of view of the experience of a major UK retailer, the John Lewis Partnership, during the period.Findings – Emphasises the importance of co‐ordination and trust between partners and consistency and continuity in retail planning policy if major retail development projects are to be brought to fruition.Originality/value – Sets out the roles and responsibilities of retail planning from the perspective of a senior practitioner actively involved during the period.
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