Abstract
Mobile payments have become one of the most disruptive financial instruments in the B2C (Business-to-Consumer) market this decade by revolutionizing the consumer shopping experience. Despite the technology’s success in the B2C model, it has not brought a similar adoption experience for B2B (Business-to-Business) applications. Research in this area has been limited to identifying the resistance to adoption in the B2B environment. This exploratory research identified that while barriers exist, there are opportunities to increase the adoption of mobile payment technologies within B2B organizations. There is a large amount of misinformation about the processes associated with adoption that need further investigation. The application of the technology could flow naturally into the B2B sector, but internal organizational struggles could prevent exploring the options. The future of adoption may instead rest on the concept of “reverse adoption,” whereby clients would need to request mobile payment options, otherwise, investments in the technology would not be considered by the organization.
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