Awareness of Artificial Intelligence (AI) based Chatbot Services among the Nursing Ward Managers of a Tertiary Care Hospital in South India

Abstract

Background In the fast-changing technology-driven healthcare industry Artificial Intelligence AI based chatbot is considered one of the advanced ways of human-machine interactions. Chatbot services aid in health promotion disease prevention and health education. Patients can have better interaction and experience with the caregivers through the chatbot. The nursing managers need to be aware of the chatbot services as these managers are the link between the hospital management and the healthcare user groups.Objective To assess the awareness of AI-based chatbot services among the nursing ward managers in a teaching hospital. Methods The present study is a descriptive study including data collected through a structured questionnaire from 33 nursing ward managers from the general and private wards of a tertiary care hospital.Results While there was moderate awareness of AI-based chatbot services among the nursing ward managers there was poor awareness regarding chatbot services providing health services to patients through texting remotely displaying medical results and giving advice to the patient through an appropriate specialist.Conclusion The moderate awareness about AI-based chatbot services among nursing managers necessitates the development of an orientation program for nursing staff on the benefits of chatbots to patients and a plan to develop efficient healthcare chatbots with comprehensive features to enable better patient care.nbsp