Abstract
RESUMO Objetivo: analisar a produção científica relacionada às evidências acerca da satisfação de familiares de pacientes de UTI e os instrumentos utilizados para sua avaliação. Metodo: revisão integrativa na qual foram analisados artigos publicados entre 2005 e 2015, em inglês, português ou espanhol, nas bases de dados PUBMED/MEDLINE e LILACS e a biblioteca SciELO. Utilizou-se como estratégia de busca: personal satisfactional OR satisfaction AND family. Para coleta de dados dos artigos elaborou-se um instrumento com informações como: título, autores, ano de publicação e revista, objetivo do estudo, delineamento, participantes, local da pesquisa, temática principal e resultados. Resultados: atenderam aos critérios de inclusão 27 produções. Foram identificados quatro instrumentos utilizados para avaliar a satisfação de familiares de pacientes na UTI o Critical Care Family Satisfaction Survey, Family Satisfaction in the Intensive Care Unit, Critical Care Family Needs Inventory e o Quality of Dying and Death. Os estudos abordaram a satisfação dos familiares em relação às suas necessidades e tomadas de decisão, satisfação quanto a cuidados paliativos, evidenciou-se, ainda, estudos de adaptação transcultural e validação de instrumentos. Quanto ao nível de evidência, os estudos se concentram nos níveis II a VI. Conclusão: a análise da produção científica sobre a satisfação de familiares de pacientes de UTI permitiu evidenciar que o fator que mais contribui na promoção da satisfação da família foi a qualidade do atendimento.
Highlights
The hospitalization of a family member in the Intensive Care Unit (ICU) can generate particular feelings in each person who is part of this process
In order to contribute to the scientific basis of satisfaction in the ICU, the objective of the present integrative review was to analyze the available evidence in the literature regarding the satisfaction of family members of ICU patients and the instruments used for the evaluation
In the first stage the research question was elaborated which directed the integrative review: “What evidence is available in the literature regarding the satisfaction of family members of ICU patients and the instruments used for the evaluation?”
Summary
The hospitalization of a family member in the Intensive Care Unit (ICU) can generate particular feelings in each person who is part of this process (the patient, the family and the health team). ICU hospitalization causes fear and distress mainly in families, since it usually represents the need for complex care due to a critical health condition. Relatives suffer from experiencing feelings that may make them worried and unhappy, generating stress, anxiety and fear, especially when faced with complicated health conditions and the possibility of death. Assessing the needs and degree of satisfaction of family members of ICU patients becomes an essential part of the care of health professionals, who, among their commitment to care, reduce the pain and suffering of those who have a critically ill family member.[1] Families associate satisfaction with the provision of clear information which enables them to understand the care needs of their family members and the attitude of the medical team. The adoption of comfort measures in the waiting room, with a harmonious, clean and pleasant environment, can contribute to family satisfaction.[1,2]
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