Abstract
AbstractOrganizational autonomy and insulation from political interference were cited as key attributes of governance influencing managers' perceptions of utility performance according to 22 U.S. water utility managers. The further removed from direct management by local government, the more likely utilities were to experiment with true‐cost pricing and innovative management strategies that may lead to improved whole‐system performance. In addition, findings from this qualitative study support claims made by water sector professionals of the growing need for a shift in water utility governance systems to adapt to changing conditions and better respond to stressors and shocks. This research is part of a larger study that seeks to contribute to our understanding of which governance features are important for improving water utility sustainability. It also raises important questions for further research into the linkages between governance structure, larger sociopolitical factors, and water system performance.
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