Abstract
Reviews of tourism amenities posted online by tourists represent an emerging source of data to support tourism research. To obtain this user-generated content (UGC), either a time-consuming manual transcription or the use of automated web harvesting – a controversial practice – is required. This paper describes the use of automated web harvesting to extract review data on the Canadian province of Nova Scotia from a major travel review website. We present a summary of the reviews by type, spatial distribution, and star rating. We then discuss the benefits of and challenges to the collection and use of UGC. We conclude with four potential approaches for tourism researchers interested in obtaining access to UGC.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
