Automated Order Management using Robotic Process Automation

Abstract

The main objective of Robotic Process Automation is to offer improved customer experience and operational excellence by increasing performance, efficiency and agility. RPA is a software robot installed in a user’s computer, machine or device that tracks human actions and replicates them to perform the complex, redundant and rule-based work which is performed on a daily basis. In order management which includes reading the item details as sent by customer in PDF or Excel format, checking those items in inventory. If the stock is not present in inventory then displaying a message that order could not be processed and if the stock is present in inventory then processing it to generate an invoice and then email the generated invoice to the customer in which invoice contains the details of the items, its quantity required and the total cost generated by these items. This entire task could be automated using UI-Path which is a tool to implement Robotic Process Automation. As this tool is not capable of generating invoice, then a third party application invoicely.com is used generate invoices which could be sent to the customer directly.