Automated Event Driven Dynamic Case Management

Abstract

Workflow automation was first applied for structured processes, for processes which were determined at design time. Decades later case management emerged, workflows which were determined at runtime. Decisions in case management are made by human actors. Case management processing is very labor intensive. How could case management be transferred to a Straight-through processing type workflow which reduces involvement of human actors? This paper focuses on merger of case management with real time analytics which helps to replace human decision makers in the case management process with automated real time decision making while preserving non-deterministic nature of the workflow. Merger of case management with real time big data analytics could be next step in the evolution of the case management. Reference architecture for case management and real time analytics merger is defined. Also a case study is presented which implements defined reference architecture.