Automated Dispute Resolution System (ADRS) – A Proposed Initial Framework for Digital Justice in Online Consumer Transactions in India

Abstract

Abstract In the new era of technology, innovativeness in technology is bursting into the legal domain. For a speedier and an inexpensive resolution of disputes, legal courts in India and in various other jurisdictions have ventured into the technological advancements. But Indian courts have minimal use of technology for exercising due process of law. There is much to be carried out to be in the fast-growing technology taking into consideration the current business demands. This article focuses on the existing dispute resolution mechanisms available in India to deal with business to consumer disputes (B2C) and in other jurisdictions dealing with digital consumer claims. Difficulties and challenges confronted by consumers in reality in the digital commerce transactions in terms of dispute resolution including online dispute resolution are well described and an initial framework for a unified model of computer automated dispute resolution system is proposed with the worked through example so as to ease the process of resolving digital consumer claims and to protect consumers rights and interests absolutely.