Abstract
Authors’ Reply to: Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on “What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data”
Highlights
We appreciate the comments made by Konerding [1] and are thankful for the opportunity to take part in this research dialogue
Konerding [1] states that “the zero-points for the rating scales analyzed by Bidmon et al [2] cannot be determined empirically” and “what these parameters tell us about the actual relationships between satisfaction and service attributes is unclear.”
Our assumption for the scale level of the satisfaction ratings draws from a well-known conceptual framework: the 3-factor model of customer satisfaction [4,5,6]
Summary
We appreciate the comments made by Konerding [1] and are thankful for the opportunity to take part in this research dialogue. Online physician ratings; patient satisfaction; multiattribute models; health care management Our assumption for the scale level of the satisfaction ratings draws from a well-known conceptual framework: the 3-factor model of customer satisfaction [4,5,6].
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