Abstract

Whether verbal or displayed through body and facial expression, communication is the foundation ofwhat it means to be human. When an infant, driven by its biological propensity for language utters itsfirst words, it marks the start of a transformation toward human interaction. Embedded within thisinteraction are human emotions that elicit an array of behaviors, some more favorable than others. It isat this juncture the art of authentic dialogue, and its use in organizations, is examined.

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