Abstract
This chapter examines the implementation of austerity measures and its impact on the advice sector and on vulnerable groups. The perspective will be examined from Amardeep Bansil’s experiences at Havering Citizens Advice and Greenwich Citizens Advice as a trainee volunteer, trustee and paid staff member. His analysis will also centre upon local and national institutional changes necessitated by the changing political landscape and its effect on service delivery, funding and the difficulties faced by the advice sector. His perspective suggests that the austerity measures, particularly the welfare benefit reforms and legal aid cuts, have had a detrimental effect on vulnerable groups, specifically the disabled. Although the austerity measures have led to increased campaigns and a greater collaboration within the advice sector, there is a desperate need for legislative and institutional reforms to safeguard vulnerable groups and improve services within the third sector.
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