Abstract
People are proficient in collaboratively forming and maintaining gatherings thereby shaping and cultivating collective thoughts through fluent conversational interactions. A big challenge is to develop a technology for augmenting the conversational environment so that people can conduct even better conversational interactions for collective intelligence and creation. Conversational informatics is a field of research that focuses on investigating conversational interactions and designing intelligent artifacts that can augment conversational interactions. The field draws on a foundation provided by artificial intelligence, natural language processing, speech and image processing, cognitive science, and conversation analysis. In this article, the author overviews a methodology for developing augmented conversational environment and major achievements. The author also discusses issues for making agents empathic so that they can induce sustained and constructive engagement with people.
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