Abstract
Previous IS research has shown that problems related to maintenance staffing (as distinct, for example, from technological problems) are among the more important problems in software maintenance. In particular, the attitudes of maintenance personnel toward their work can have adverse effects on their performance and the quality of the application portfolios they help to sustain. This paper reports on a study of Singapore maintenance personnel who are actively involved in maintaining application systems, or who directly supervise the maintenance process. These ‘maintainer’ views are compared with the views of maintenance managers. The results are also compared against findings from prior studies conducted in the USA. © 1998 John Wiley & Sons, Ltd.
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