Abstract
Generally, banking system has been working continuously for many years. Cash or paper money has been the payment mechanism for centuries in nationwide. In traditional banking methods customer will need to interact with the cashier which will be appointed by the bank to handle bank services such as withdraw money cash deposits and reporting loss of ATM cards by customers. At times when a customer should be performing any services on the bank, the process are done over the counter. In modern days, the system banking has changed in a technological way where Automated Teller Machine (ATM) was introduced. The ATM provides many functions as required, but the current method has shown few drawbacks until he loses his ATM debit card. From this point of view customers will need to perform the report through traditional methods which are manually reporting it to the bank which could delay the time taken to perform and reporting it through hotlines where it might face unexpected and scheduled maintenance. To address the current drawbacks as stated, ATM reporting system has been proposed as an alternative method where it only requires customers to report the loss through the ATM machine which in fact could provide the ease of usage to the customers.
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